1. Introduction

This Privacy Policy (the “Policy”) is designed to provide you with insights into how we collect and process your personal data when you visit this website, regardless of your user status (registered or not). This Policy also supplements any additional information you may have received in other contexts.

This document contains important information about the following:

2. Processing of Personal Data

3. Personal Data We Collect

4. How We Use Personal Data

5. How We Share Personal Data

6. Children's Privacy

7. Storage, Accessibility, and Transfer of Personal Data

8. Your Rights Concerning Personal Data – Managing Your Choices

9. Data Retention

10. Our Policy on Cookies and Similar Technologies

11. Links, Advertisers, Sponsors & Ads

12. Data Controller – Data Protection Officer – How to Contact Us

13. Updating This Policy – Notices

By visiting this website, using its services, or interacting with us in any way, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, transmission, and disclosure of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, please refrain from visiting this website, creating an account, using this website, submitting personal data, or opting in when prompted to do so by applicable laws.

2. Processing of Personal Data

When we refer to "Personal Data" in this Privacy Policy, we mean any information that can directly or indirectly identify you or a third party whose personal data you provide, including any information related to the purchase of goods or services, or information that you choose to share with us or with third parties while using this website. We will process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("Reg.(EU) 2016/679") and the relevant legislation of the country where data is collected, if applicable. We reserve the right to carry out additional processing as required by law or as part of a criminal or other investigation or proceedings.

3. Personal data we collect

3.1 Source of Data

We collect personal data from you when you voluntarily provide this information, such as when:

- Placing an order through the website as a "guest."

- Creating or modifying your account.

- Setting up a wish list.

- Entering a contest, sweepstakes, or promotion.

- Searching on the website.

- Contacting us with a comment or question.

- Signing up to receive email newsletters, updates on our products and services, events, or promotions.

- Requesting order confirmations, shipping confirmations, or other alerts.

We may also collect personal data when you participate in our events, surveys, market research, challenges, and other promotions, or when you request customer services or after-sale care. Additionally, personal data may be collected when you communicate with us via email, text, or other electronic messages. If you provide us with personal information of third parties, you should ensure that these third parties are informed and have authorized the use of their data as described in this Privacy Policy.

3.2 Types of Data

We may collect and use different types of personal data depending on the specific purpose, as outlined below:

- Personal details, such as name, surname, gender, age/date of birth, country of origin, and other personal details as allowed by applicable laws.

- Contact details, including address, email address, phone number, mobile number, fax number (if applicable), and other contact details as allowed by applicable laws.

- Payment details, such as payment instrument (credit card, debit card), and passport number when required for tax or anti-money laundering reasons.

- Sales-related information, such as date, products or services provided, place of purchase, product codes, amount, total sales, VAT number, complaints, returns, refunds, and other sales-related information as allowed by applicable laws.

- Habits and profiles, such as data related to your purchases (purchase history, including type, quantity, and price of products purchased by you), information related to customer relationship management activities and initiatives, shopping habits and preferences (wish list, preferred product categories, color, style, most visited countries, and more), and other information such as job-related details, education, hobbies, and lifestyle activities as allowed by applicable laws.

4. How we use personal data

Personal data may be used for the following purposes, depending on the specific circumstances in which you interact with us:

4.1 For Online Sales

Your personal data, including basic personal details, contact details, data regarding your purchases, fiscal data, payment details, sales-related information, and any other data necessary for the delivery of products, will be used for:

- Managing, administering, and processing your purchase of our products, sale, and post-sale services.

- Complying with legal obligations, including anti-money laundering laws.

- Establishing or defending a legal claim.

Providing your personal data for these purposes is necessary; refusal to provide this data would make it impossible to complete your purchase. Data may be processed for these purposes without seeking your consent, as it is necessary to fulfill contractual and legal obligations.

4.2 For Specific Purposes for Which Data Is Volunteered

Your personal data provided when requesting a specific service, such as registering your account on our website, handling complaints, or seeking information, will be used to provide the services you requested. This includes managing account registration, authentication, assisting with complaints, wish lists, and follow-ups to questions or contact requests. It also includes managing newsletter subscriptions if you are not already registered with us.

Providing your personal data for these purposes is necessary to fulfill your request, and data may be processed for these purposes without seeking your consent, as it is necessary to follow up on your request.

4.3 For Customer Relationship Management (CRM) Purposes

If you register with us, your personal data will be entered into our centralized CRM for the following purposes:

- Offering tailored services and sending you newsletters, marketing and commercial communications, invitations to events, surveys, market analysis, contests, sweepstakes, promotions, and other initiatives.

- Analyzing your interactions with us, interests, preferences, and purchase habits to create individual or aggregated profiles.

- Conducting market and statistical analyses aimed at identifying products or services of interest to our customers and improving our services.

Your data entry into the CRM system is optional and free, and you may unsubscribe or opt-out at any time (see section 7 below). Refusing to provide personal data for these CRM purposes will not prevent you from using our services or making purchases, but it may limit our ability to inform you about marketing initiatives, events, or provide you with a personalized shopping experience.

5. How we share personal data

We may share your personal data collected with other companies that provide services on our behalf. These companies will only receive the personal data necessary to deliver the services and are prohibited from using this data for any other purpose.

5.1 Sharing with Data Processors

When you purchase our products or use our online sale services, your personal data may be shared with selected third parties that provide services to the vendor, including those that fulfill orders, ship products, process credit and debit card payments, and perform anti-fraud controls. These third parties may also monitor and analyze website activity, host website content, provide technical and organizational services, maintain our customer database, assist in marketing, administer emails, conduct market analysis, surveys, contests, sweepstakes, or promotions.

5.2 Sharing with Other Third Parties

Your personal data may be shared with companies providing payments management and anti-fraud controls acting independently as data controllers. In the event of asset or corporate operations, customer data may be transferred to legal successors to the extent permitted by law and as part of our legitimate interest. We may also disclose your personal data to third parties when required by EU or Member State law, in response to legal proceedings, at the request of a law enforcement agency, or to protect our rights, privacy, safety, property, or the public. Additionally, we may communicate personal data to third parties in response to complaints or to investigate, prevent, or address illegal activities.

6. Children's privacy

This website is intended for a general audience, but our services are designed for individuals aged 18 years or older. We do not knowingly request, collect, use, or disclose personal data provided by individuals under the age of 18 online. If we learn that we have collected personal data from a child, we will promptly delete that information. If you are under the age of 18, please do not register or proceed with an online purchase and ask an adult, such as your parents or legal guardian, to complete the necessary procedures.

7. Storage, accessibility and transfer of personal data

The personal data collected through the website is primarily processed using electronic or web-based methods, including web analytics services hosted on servers of our selected providers in the European Union. The personal data for CRM purposes is stored in our centralized and secure database located in Italy and is managed by our marketing team in Italy and abroad.

Personal data will be accessed by authorized staff of the e-commerce vendor (e.g., staff in digital & IT, marketing, administration, and security departments) based on a need-to-know basis and subject to multi-level access control tools. These staff members are bound by confidentiality obligations and are expressly appointed as persons in charge of processing, as required by applicable law. Your personal data may be read, amended, and updated by our staff, especially sales and marketing personnel.

If it is necessary to transfer personal data abroad for the purposes of this Privacy Policy, steps will be taken to ensure that these communications comply with European data protection standards or other local standards in the country where the data is collected, to ensure the security and confidentiality of your data.

8. Your rights concerning personal data - managing your choices

8.1 Your Rights

You have the right, at any time and free of charge, to:

- Access your data.

- Receive your electronic personal data in a structured, commonly used machine-readable format and transmit it to another data controller (data portability).

- Have your data corrected, updated, changed, or removed (subject to exemptions that may apply).

If you believe there is a problem with the way we handle your personal data, you have the right to file a complaint with your national data protection authority in the EU or the EEA. To exercise these rights, you may send your request by sending an email to info@tallermarmo.com or by regular mail to the address provided below. When contacting us, please be sure to provide your name, email address, mailing address, and/or telephone number(s) to ensure that we can process your request correctly.

8.2 Accuracy - Keeping Personal Data Updated

To help us serve you better, we encourage you to regularly review and update your personal data. If you are a registered user, you can access and edit your personal data through your user account settings on the website. If you are not a registered user, you may contact us for assistance with updating your personal data.

8.3 Managing Your Choices Regarding Direct Marketing and Profiling

If you wish to opt out of CRM purposes, marketing, profiling, or manage your advertising preferences, you can simply send your request to us or manage your choices through your account accordingly.

9. Data retention

Personal data will be retained for the duration of the business relationship and as long as necessary for the purposes described in this Privacy Policy. After this period, your personal data will be retained to comply with legal and regulatory obligations or to maintain evidence of our respective rights and duties. The retention period may vary depending on the purpose and applicable laws.

10. Our policy in cookies and similar technologies 

We use cookies on this website, including our own and those belonging to third parties. These cookies enhance your browsing experience, analyze our services, and display advertising tailored to your preferences based on your browsing habits. If you accept all cookies, our site may be improved based on your interests, your preferences may be stored for future visits, and you may see advertising tailored to you.

Cookies fall into the following categories:

- Operate the website (required for site functionality and protection against fraud).

- Measure performance (help us understand how you interact with the site and which content is valuable to you).

- Store your preferences (remembering your country or language for personalized visits).

- Personalize marketing (provide ads on other sites and marketing communications based on your interests).

11. Links, advertisers, sponsors & ads 

This website may contain links to third-party websites. If you choose to provide your personal data on any linked websites, that information will be subject to the linked website's privacy policy and security practices, except for data collected by our distributors for CRM purposes, where our privacy policy applies. We recommend familiarizing yourself with the privacy policies of these third-party websites, as we are not responsible for the information submitted to, collected by, used, disclosed, or processed by third-party websites.

12. Data controller - how to contact us 

For the purposes of this Privacy Policy and the data processing described herein, please note that “We,” “our,” “us,” and the "Company" refer to Taller Marmo S.r.l. with a registered place of business at Via Marconi n.66 B - 15060 BASALUZZO (AL), Italy. The Company is the data controller (as defined under Reg.(EU) 2016/679) of the data collected on the website in Italy and abroad for CRM purposes. The Company has appointed a Data Protection Officer to address queries and receive claims related to the processing of personal data for CRM purposes. The Data Protection Officer may be reached at info@tallermarmo.com.

The data controller of the data collected on the website for sales-related purposes under section 3.1 is the online store at which you make your purchase and/or which has collected the data. The vendor may be required to process your personal data in accordance with the data protection rules applicable in the country where it is based, but they are committed to processing your personal data according to the principles declared in this Privacy Policy, except where conflicting mandatory rules apply in that jurisdiction.

13. Updating this policy - notices 

 

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time by posting such revised Privacy Policy on this page of the Website and updating the “Last Modified” date below.  It is your responsibility to review this Privacy Policy from time to time to take notice of any changes we make.  In some cases, we may provide additional notification of material changes to this Privacy Policy by adding a statement on the homepage of this Website or, for registered users, by sending a notification email or by adding a statement on their account page.  By accepting such revised Privacy Policy through a “click accept” in such notification email or account page statement (made available when required to comply with the applicable laws), or by completing a purchase on the Website or in any stores after this Privacy Policy has been revised, or, otherwise, by using or submitting information to the Website following the posting of the revised Privacy Policy, you agree to such revised Privacy Policy. As a consequence of the changes no processing of your data will be carried out without your explicit consent if so required by the applicable law.  

 

Last Modified 7, November 2023